Customer Care
Returns and Exchanges
My Devotion Journal offers a 30-day return and exchange window for eligible physical products, including our prayer journal products and totes. To qualify for a return or exchange, you must keep the product unused, unopened, undamaged, and in its original packaging. You must also arrange and pay for shipping the product back to My Devotion Journal.
We do not offer refunds or exchanges for digital products or seasonal bundles created specifically for holidays or other special events.
30-Day Return Policy for Physical Products
You may return an eligible physical product within 30 days of receiving it. This policy covers physical products such as journals and totes.
To qualify for a return, you must keep the product unused, unopened, undamaged, and in its original packaging. You must send the qualifying product back to My Devotion Journal within the 30-day return window.
You must arrange and pay for return shipping. My Devotion Journal does not cover the cost of shipping the product back to us.
After we receive your return, we will verify that the product meets the requirements of this policy. We can then process the applicable refund.
Exchanges
You may exchange an eligible physical product within 30 days of receiving it.
To qualify for an exchange, you must keep the product unused, unopened, undamaged, and in its original packaging.
You must arrange and pay to ship the original product back to My Devotion Journal.
If you need help with an exchange, contact us before you send the product back. We will provide the appropriate return instructions.
Return Shipping Costs
You must pay all return shipping costs for both returns and exchanges.
If you choose to return or exchange an eligible physical product, you must arrange and pay to ship the product back to My Devotion Journal. We do not cover the cost of return shipping.
Non-Refundable Products
Digital Products
We do not offer refunds for digital products.
Digital products arrive electronically, so you cannot return them as physical merchandise. All digital product purchases are final and do not qualify for returns, exchanges, or refunds.
Seasonal and Special Event Bundles
We do not offer refunds or exchanges for seasonal bundle products that we create specifically for holidays or other special events.
We consider these limited and event-specific bundles final-sale products. They do not qualify for returns, exchanges, or refunds.
How to Request a Return or Exchange
If you want to return or exchange an eligible physical product, contact My Devotion Journal and provide your order information. Please also tell us whether you want a return or an exchange.
We will provide the information you need to proceed with your request.
You must package the qualifying product and ship it back to My Devotion Journal at your own expense.
For additional assistance, please visit Contact My Devotion Journal or contact us directly:
Phone: 208-658-8398
Returns and Exchanges FAQ
How long do I have to return a My Devotion Journal product?
You have 30 days from receipt to return an eligible physical product, including journals and totes. To qualify, you must keep the product unused, unopened, undamaged, and in its original packaging.
Who pays for return shipping?
You pay the cost of return shipping. You must arrange and pay to ship the product back to My Devotion Journal for both returns and exchanges.
Are prayer journals and totes eligible for exchanges?
Yes. You may exchange an eligible prayer journal or tote within 30 days of receiving it. You must keep the product unused, unopened, undamaged, and in its original packaging. You must also pay to ship the original product back to My Devotion Journal.
What is the refund policy for digital products?
No. We do not offer returns, exchanges, or refunds for digital products. All digital product purchases are final.
Are seasonal and special event bundles refundable?
No. We do not offer returns, exchanges, or refunds for seasonal bundles that we create specifically for holidays or other special events. We consider these products final sale.